Refund policy

We hope you love your order, but if something isn't quite right, we're here to help.

We have a 30-day returns policy on all Betty Berry products, including both our vintage collection and Betty Berry branded Creations. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if the item is new, and (where possible) in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@bettyberry.co.uk. If your return meets the requirements, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once a return has been approved, the item must be posted back to us within 14 days of the return being authorised. Returns sent outside of this timeframe may be refused unless agreed with us in advance.

You can always contact us for any return questions at info@bettyberry.co.uk.

All returns should be shipped to:

Betty Berry Returns
174 Stakes Hill Road
Waterlooville
PO7 7BS

Faulty, Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Due to the unique nature of vintage clothing, minor signs of age, wear, fading, or small imperfections may be present. Where significant flaws are present, these will be detailed in the product description and/or photographs. Minor signs of wear that are consistent with the age and nature of vintage clothing are not considered faults.

Exchanges on Creations

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. However, if you would prefer an exchange, please contact us and we will do our best to help where possible.

Vintage items cannot be exchanged as they are one-off pieces and cannot be guaranteed to remain available.

Refunds

Once we have received and inspected your return, we will refund you the cost of the item(s) (excluding original shipping costs) to your original payment method, provided the item is returned in an acceptable condition.

Returned items must be sent back in the same condition they were received. We reserve the right to reduce the value of a refund if an item shows signs of use beyond what is necessary to inspect its nature, characteristics, fit, and condition.

Please allow up to 14 days for us to process your refund once your return has been received and approved. Please remember that it can then take additional time for your bank or credit card company to process and issue the refund.

The buyer is responsible for return shipping costs except where the item is faulty, damaged, or incorrect.

Nothing in this policy affects your statutory rights under UK consumer law. If an item is faulty, not as described, or unfit for purpose, you may have additional rights under the Consumer Rights Act 2015.