Refund policy

For vintage products we have a 14-day returns policy, which means you have 14 days after receiving your item to request a return. We have a 30-day return policy on all Betty Berry branded Creations.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if the item is new, and (where possible) in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@bettyberry.co.uk. If your return meets the requirements, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@bettyberry.co.uk.

All returns should be shipped to:

Betty Berry Returns
174 Stakes Hill Road
Waterlooville
PO7 7BS

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that with our vintage items there may be minor imperfections that we have missed but any major flaws will be detailed in the product listing.

Exchanges on Creations
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Vintage items cannot be exchanged as they are one-off pieces.

Refunds
Once we have received and inspected your return we will refund you the cost of the item(s) (excluding shipping costs) on your original payment method if the item does not have any damage or issues. Please remember it can take some time for your bank or credit card company to process the refund too.

Buyer is responsible for shipping costs, except in circumstances where the item(s) were faulty.